The participant from Greece were watching for a month for his withdrawal, In spite of possessing provided all of the asked for documents. His account was subsequently blocked. In reaction, the casino said which the participant experienced failed to attend two scheduled online video verification phone calls, that's why, the verification process was incomplete.
The player from Germany had their account reopened by Leonbet 6 months just after requesting a long lasting ban as a consequence of gambling addiction. The casino was uncooperative concerning GDPR info and dismissed the player's refund ask for without having overview.
The player has deposited funds into his account, although the money appear to be shed. The player later verified the deposit was processed correctly, hence we marked this grievance as fixed.
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The player from Greece was asked to go a verification call. The player verified the issue was fixed.
The participant from India is not able to withdraw his winnings of 20,183 INR as a consequence of hard account verification. His account was blocked following a discrepancy amongst the surname in his files and also the surname on his casino account.
The participant was informed that the proper amount were gained, and also the grievance was deemed solved. Since the participant has not verified the resolution and it has failed to reply to our newest thoughts, we have been forced to shut the complaint as turned down, because there have been no legitimate grounds for it.
In step with our review methodology, we calculated the casino’s Basic safety Index depending on in excess of 20 aspects, including its financials, fairness of T&Cs, player problems, and much more. The higher the Safety Index, the more possible you're to get your winnings without the need of LEON Ambassador Search concerns. seven.five
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The player from copyright was dealing with issues withdrawing their winnings on account of ongoing verification. We got contacted within the casino representative and acquired information and facts that the player experienced efficiently undergone movie verification.
The player from Germany documented that While all her deposits were debited from her bank account, she experienced only obtained an element of these around the casino web page. Despite reporting the issue and sending the mandatory documents, the casino claimed to find no faults.
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In line with our overview methodology, we calculated the casino’s Safety Index based upon greater than twenty factors, like its financials, fairness of T&Cs, participant complaints, and a lot more. The upper the Safety Index, the more probable you're to get your winnings without the need of concerns. seven.five